Shipping
and Delivery Policy
Last
updated: 12/6/2019
·
Estimated Delivery Time
We aim to process all orders within 1-2 working days, Sunday-Thursday 8am-5pm.
Delivery within the Saudi Arabia typically takes 3-5 days once your order
has been processed. No deliveries will be made on Fridays or public holidays. BRAFCO
will not be responsible for any delay of shipment resulted by circumstances
beyond our control caused by delivery courier, customs or any other department.
·
Delivery Rates and
Destinations
the rate charged for the delivery of your order is based on the weight and/or
size of your order, and your location. Before the final checkout page you will
be shown what the delivery cost will be, and you will have a chance to change
your order if you choose. Delivery is available to all Saudi Arabia cities and
towns.
·
Order Tracking
If a tracking number is provided by the courier, we will update your order with
the tracking information.
·
Cash on Delivery
We offer this option in the Riyadh City only by BRAFCO driver. You must provide
at least one mobile number so the courier can arrange a suitable time to
deliver. Please be available at the agreed time and have the correct amount
ready for the courier to collect. If payment isn't available, the order will
not be left and an additional charge may apply to re-deliver the order.
·
Methods of delivery
Customer might request other than Aramex shipping method.
Additional charges might apply. Request should be sent to orders@BRAFCO.sa.
Other methods available:
- SMSA
delivery.
- Shaheen
delivery.
- Shipping
by BRAFCO drivrer(Riyadh)
Customers
may have a choice amongst the methods. The choice of method may, however,
be conditioned by the place of delivery and the types of products purchased.
·
Damaged Goods
If you receive your order and it has been damaged during transit, please
contact us immediately at orders@BRAFCO.sa so we can resolve the issue.
*Please
read return and
refund policy
·
Out of Stock
All orders are subject to availability. We do our best to accurately
track inventory, however, occasionally we sell out of items before online
orders can be filled. If an item you have ordered is not available, we
will contact you to ask if you would like:
1. the out of stock item sent when it becomes available. No additional
delivery charges will be applied if the full order is already paid.
2. An alternative item of the same value.
3. Full refund. Of the product
value.
·
Contacting us
If you have any questions about
this Shipping and Delivery Policy Policy, please contact us at:
Al-Shahrani Int. Co. Ltd.
920005715
Last
updated: 12/6/2019